Installation of Post & Sign
Post is a 4” x 4” x 8’ wooden post, painted white or black. Post rentals are for 3 months and will automatically be renewed after 3 months if a down order has not been submitted. If renewed we will go back out and adjust/fix the post if needed.
Cumberland Sign Shop is not liable for any damage to underground piping/wiring including gas lines, irrigation systems, sprinklers, dog fences, fiber optic cables, etc., if home owner/ agent does not flag the area in which they would want the post to be installed. It is the responsibility of the real estate agent to notify us if there are any concerns, to determine if approvals are needed from utility companies or Dig Safe, and to mark a location that is clear of hazards with flags as needed. We will assume all information has been provided with the order and will not ask homeowners for additional info. All riders will be left on site unless requested by the agent to store.
Coverage Area
We currently service all of Rhode Island. In Massachusetts we service as far west as Worcester County, Norfolk County, Middlesex County as far east as 93, Bristol County and Plymouth County. We currently do not service the following counties: Barnstable, Suffolk, Essex, and nothing west past Worcester County.
Repair/Reset Post
Repair orders will be a $27.50 charge.
Defaced Panel
We will be glad to replace them, however if we have to go out of our way to replace a panel, there will be a $27.50 charge.
New Agent
We will gladly pick up your signs and riders at no charge the first time. We would like to pick up as many signs and riders as possible to avoid unnecessary trips to your office. We will be glad to store them for future use.
Removal of Post from Property
Prompt notification of post removal is greatly appreciated. Any post stolen from the property or destroyed will be charged a $75.00 fee to the agent or responsible party. Any agent who moves a post from an old listing to a new listing will be charged the regular price for that installation. Posts are the assets of Cumberland Sign Shop and are not transferable between houses or agents.
Free storage of real estate signs and riders. We clean and store your signs, name riders and other specialty riders such as arrows, website URL, waterfront, etc. Under Contract, Sale Pending riders are returned to you for future use.
Commercial Post Installations
We are not currently doing commercial installations.
Billing
Unless prior arrangements were made with your agency and/or your team, we only do installations on a prepaid basis. To facilitate the process we only accept payments through the Up Sign Down App. All processing will be handled directly through the app where is it securely charged. Customers acknowledge by signing up with our software all charges are to be valid and cannot be disputed/chargedback or your account will be disabled. Charges include installation, removal, sign/vinyl orders and renewal fees.
Installation Time Frame
Place an order online before 3pm (Eastern time) and have your sign installed within three business days following the day you order it. Once the property has sold, place your removal order and we’ll remove the sign within 3 business days, making sure to fill in the hole for safety. For all orders placed over the weekend, the 3 business day installation time starts on Monday, or Tuesday if Monday is a federal holiday. Rush orders are available for an additional $100 dollar fee which is installed in one business day. Weather can cause delays on installations, in the event this occurs we will reach out directly. We are also closed all federal holidays.